Welcome to Big Samps Market. By using our mobile application and web storefront, you agree to comply with and be bound by the following terms and conditions of use. Please review them carefully.
1. Account Registration
To access certain features of the app and webstore (such as checkout and saved addresses), you must create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration.
2. Orders and Deliveries
All orders placed through the app or webstore are subject to product availability. We strive to fulfill next-day deliveries (scheduled Tuesday through Saturday from 1 PM to 7 PM). You must ensure that an authorized recipient is present at the specified delivery address to verify and receive the items using your 4-digit Delivery PIN.
3. Pricing and Payments
Prices for products are listed in Ghana Cedis (GH₵). Payment is processed securely at checkout via Paystack. We do not store or process card or mobile money credentials directly. Your payment details are protected under standard security encryption protocols.
4. Returns and Refunds
Due to the fresh nature of produce, perishable goods and open packages are not eligible for return or refund once verified and accepted. Non-perishable items may be returned within 24 hours of delivery if they remain unused, undamaged, and in their original packaging.
5. User-Generated Content & Conduct
Users may post product reviews and ratings. You agree not to upload, post, or share any content that is objectionable, abusive, defamatory, offensive, or otherwise violates the rights of others. We maintain a zero-tolerance policy for objectionable content or abusive behavior. We reserve the right to moderate, hide, or delete reported content and immediately terminate user accounts that violate these terms.
6. Limitation of Liability
Big Samps Market is not liable for indirect, incidental, or consequential damages resulting from the use of, or inability to use, our service. We reserve the right to modify or terminate services or user accounts at our sole discretion.