How can we help?
Reach our Accra support team directly on WhatsApp, phone, or email, or browse answers to common questions about deliveries, payments, and fresh produce policies.
Contact Customer Support
Mon–Sat • 9:00 AM – 6:00 PMDelivery & Pickup Window
Scheduled next working day (Tuesday – Saturday) between 1:00 PM and 7:00 PM across Accra.
4-Digit Delivery PIN
Every delivery generates a unique 4-digit PIN on your receipt. Share it with your rider at drop-off to confirm handover.
Greater Accra Coverage
Transparent distance-based delivery fees (GH₵ 15 base + GH₵ 2/km) or FREE Store Pickup in Accra.
Frequently Asked Questions
Everything you need to know about shopping with Big Samps Market
We fulfill next-working-day deliveries and store pickups Tuesday through Saturday between 1:00 PM and 7:00 PM. Sunday and Monday are non-delivery days, so orders placed on Saturday or Sunday are scheduled for Tuesday between 1:00 PM and 7:00 PM.
We deliver across Greater Accra—including East Legon, Adjiringanor, Cantonments, Labone, Osu, Airport Residential, Dzorwulu, Roman Ridge, Spintex, Tema, Baatsona, Sakumono, Madina, Adenta, Haatso, Achimota, Dansoman, and surrounding localities. Delivery fees are calculated automatically based on distance from our Accra market hub (starting at a GH₵ 15 base plus GH₵ 2 per km). Store Pickup at Big Samps Market is always FREE.
Due to the fresh nature of produce, perishable goods and opened packages are not eligible for return or refund once verified and accepted at delivery. Non-perishable items may be returned within 24 hours of delivery if they remain unused, undamaged, and in their original packaging.
Legal, Terms & Privacy Policies
Review our Terms of Service, Privacy Policy, and Delivery & Return guidelines.