Our Delivery & Return Policy ensures that fresh produce, meats, seafood, and pantry staples from Big Samps Market reach your kitchen in peak condition.
1. Delivery & Pickup Policy
We strive to deliver your items within the estimated timeframe (Next working day — Tuesday through Saturday, from 1:00 PM to 7:00 PM). Orders placed on Saturday or Sunday are scheduled for Tuesday. Please ensure that a recipient is available at the shipping destination to receive, inspect, and verify the order using the 4-digit Delivery PIN on your order receipt. Customers may also choose free Store Pickup in Accra during checkout.
2. Return & Refund Policy
Fresh produce, perishables, and open items cannot be returned or refunded once verified and accepted at delivery. For non-perishable goods, returns are accepted within 24 hours of delivery only if they remain unused, undamaged, and in their original packaging.
3. Payment & Security
Payments are processed securely via Paystack in Ghana Cedis (GH₵). Big Samps Market does not store your card or mobile money credentials.