At Big Samps Market, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our mobile application and web storefront.
1. Information We Collect
We collect personal information that you provide to us directly when using our services:
- Account Details: Name, email address, password, and phone number.
- Location and Delivery Addresses: Physical addresses and GPS coordinates used for routing and fulfilling deliveries across Greater Accra.
- Transaction History: Order information, items purchased, and payment reference tokens.
2. How We Use Your Information
Your information is processed for the following purposes:
- To fulfill, ship, and deliver your marketplace orders.
- To communicate order status updates, security alerts, and support responses.
- To optimize and secure our services, preventing fraud or abuse.
3. Information Sharing and Security
We do not sell your personal data. We only share details with trusted third parties necessary for app and webstore operations:
- Paystack: For secure payment gateway transactions.
- Google Places API: For address suggestions and coordinates during delivery configuration.
We implement advanced technical safeguards to protect your personal information against unauthorized access, loss, or alteration.
4. Data Retention & Deletion Rights
We retain your personal information for as long as your account remains active. Under GDPR and global store guidelines, you have the absolute right to delete your profile data. You can request account deletion directly in the mobile app (Profile > Notifications & Settings > Delete Account) or on the webstore under Account Profile > Delete Account. Deletion requests enter a 30-day recovery grace period (cancellable by signing back in), after which all profile metadata, saved addresses, shopping lists, reviews, and wishlist records are permanently erased while historical order records are anonymized for accounting and tax compliance. See our Account & Data Deletion Guide for full details or to request deletion without signing in.
5. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Continued use of the app or webstore constitutes acceptance of the updated policy.