Account & Data Deletion
Big Samps Market • Operated by Big Samps Market Ltd. (Accra, Ghana)
Users of the Big Samps Market mobile app (Android & iOS) and web storefront—operated by Big Samps Market Ltd.—can request permanent deletion of their account and associated personal data at any time, either directly inside the app and web storefront or without signing in through customer support.
1. How to Request Account Deletion
Choose whichever method works best for you below. Self-service deletion is available 24/7, and assisted deletion is available if you no longer have access to the app.
Option A: In the Big Samps Market Mobile App (Android & iOS)
Instant in-app request
- 1Open the Big Samps Market app and sign in to your account.
- 2Tap the Profile tab in the bottom navigation bar.
- 3Select Notifications & Settings (Account Settings).
- 4Scroll down to Danger Zone and tap Delete Account.
- 5Tap Delete in the confirmation dialog to submit your deletion request and sign out immediately.
Option B: On the Web Storefront (Self-Service Online)
Instant online request via your browser
- 1Visit Account Profile and sign in if prompted.
- 2Scroll down to the Account Security section at the bottom of the page.
- 3Next to Delete Account, click Delete, then click Confirm Deletion.
Option C: Request Deletion Without Signing In (Web / Email / WhatsApp Support)
For users who uninstalled the app or lost account access
- 1Send an email to bigsampsmarket@gmail.com with the subject Account Deletion Request — Big Samps Market, or message verified WhatsApp Support at +233 54 996 4842.
- 2Include the email address or phone number registered with your Big Samps Market account so our team can verify ownership and protect your account from unauthorized deletion requests.
- 3Support processes verified manual requests within 3–7 business days and can execute immediate permanent erasure upon request.
2. What Data Is Deleted vs. Retained
When your Big Samps Market account deletion completes, personal identifiers and saved shopping data are permanently erased while non-identifiable transaction records remain anonymized.
Data Permanently Deleted
- Personal Profile Information: Full name, email address, phone number, profile avatar image, and last delivery address.
- Saved Delivery Addresses: All saved street addresses, recipient contact details, delivery instructions, and GPS coordinates.
- Cart, Wishlist & Market Lists: Active shopping bag items, favorited wishlist products, and saved shopping/market lists.
- Product Reviews: Customer reviews and star ratings authored by your account.
- Credentials & Sessions: Password hashes, Google/Apple OAuth account links, OTP verification codes, active sessions, and refresh tokens (freeing your email address should you register a new account in the future).
Data Retained (Anonymized) & Legal Basis
- Completed Order & Accounting Records: Historical order receipts, purchased line items, and payment reference IDs are anonymized—your user record is converted into a non-identifiable
Deleted Usertombstone with your name, email, phone number, photo, and addresses permanently wiped—so financial, tax, fulfillment, and fraud-prevention records remain accurate without identifying you personally. - Security & Compliance Audit Logs: Administrative and security event logs required for abuse detection and regulatory compliance are retained without personal profile identifiers.
- Payment Card & Mobile Money Details: All payments are processed directly by Paystack; Big Samps Market never collects or stores card numbers, CVVs, or Mobile Money PINs.
3. Retention Periods & Recovery Window
30-Day Account Recovery Window
Self-service requests submitted in the mobile app or on /account enter a 30-day scheduled deletion grace period. Signing back in within 30 days cancels the request; after 30 days of inactivity, permanent erasure executes automatically.
App Telemetry: 30 Days
Diagnostic and operational telemetry events associated with app stability and store performance are automatically purged within 30 days.
Push Tokens: 90 Days
Inactive device push notification tokens are automatically purged after 90 days (or can be disabled immediately in mobile settings).
Need immediate erasure without waiting out the 30-day recovery window? Email bigsampsmarket@gmail.com from your registered email address requesting immediate account deletion.
Need help deleting your account or recovering access?
Our Accra customer support team is available Mon–Sat • 9:00 AM – 6:00 PM.